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Small Business Tip – What’s the Secret for a Successful Small Business?
By CustomCarePlan | February 23, 2011
While there are many components of your small business that are very important, there is one key point that can lead you to success. That key is repeat customers. While it’s great (and necessary) to get new customers, it costs your business between six and eight times as much to generate a new customer than it does to sell to a current customer. This makes you think doesn’t it? What are you doing to make sure that the customers you have are going to come back?
A recent article suggests five steps you can take to improve your repeat business
- Be diligent with your database
- Make your communication personable and personal
- Make it easy for customers to buy and keep buying
- Decide what you can promise your customers
- Test and measure everything
- Bonus Point – Make sure you have happy and healthy staff!
These steps are discussed in detail in the article Plan for Repeat Business. Overall, make sure that you are treating customers in a way that makes them feel comfortable and confident with you and your business.
About CustomCare
Thousands of company’s across Canada have saved millions of dollars in taxes annually, year after year, by using a CustomCare Plan. As a proven leader in personalized service, CustomCare is the only company in the industry that returns reimbursement cheques within 5 days of receiving accurate claims submissions.
CustomCare clients enjoy the benefits of an experienced plan administrator. Their knowledge and understanding has allowed them to create the most sophisticated and user friendly technological system in the small business healthcare market. CustomCare continues to gain momentum through a vast number of client referrals and remains one of the fastest growing companies in this field.
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Topics: Small Business Tip | 1 Comment »
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February 23rd, 2011 at 6:44 pm
[...] This post was mentioned on Twitter by Jonathan Molina and New Wave Media, CustomCare Inc.. CustomCare Inc. said: Small Business Tip What’s the Secret for a Successful Small Business? http://ow.ly/1btbff [...]